How GoHighLevel Appointment Cancellation Can Work on a Custom Website

A custom website can handle appointment cancellation for GoHighLevel calendars.

The Flow

1. Customer clicks cancel link.
2. System verifies their identity.
3. System finds their appointment.
4. Customer confirms cancellation.
5. System cancels in GHL.
6. Customer receives confirmation.

Verification

Verify the customer before showing appointment details:

• Email code

• Phone code

• Secure token

Cancellation Confirmation

Show appointment details and ask for confirmation.

Optionally ask for a cancellation reason.

Canceling in GHL

Use the GHL API to cancel the appointment.

Post-Cancellation

• Send cancellation confirmation

• Stop reminders

• Notify the team

• Offer rebooking option

• Trigger any workflows

Bookux

Bookux builds cancellation flows that integrate with GoHighLevel while maintaining your brand experience.

Related: GHL Appointment Rescheduling · Build Appointment Cancellation