A custom website can handle appointment cancellation for GoHighLevel calendars.
The Flow
- Customer clicks cancel link.
- System verifies their identity.
- System finds their appointment.
- Customer confirms cancellation.
- System cancels in GHL.
- Customer receives confirmation.
Verification
Verify the customer before showing appointment details:
- Email code
- Phone code
- Secure token
Cancellation Confirmation
Show appointment details and ask for confirmation.
Optionally ask for a cancellation reason.
Canceling in GHL
Use the GHL API to cancel the appointment.
Post-Cancellation
- Send cancellation confirmation
- Stop reminders
- Notify the team
- Offer rebooking option
- Trigger any workflows
Bookux
Bookux builds cancellation flows that integrate with GoHighLevel while maintaining your brand experience.
Related: GHL Appointment Rescheduling · Build Appointment Cancellation