How to Build Appointment Rescheduling Into Your Website
Rescheduling reduces cancellations and improves customer experience.
The Flow
1. Customer clicks reschedule link
2. System verifies identity
3. System finds appointment
4. Customer sees current booking
5. Customer selects new time
6. System updates appointment
7. Customer receives confirmation
Verification Options
Email code:
Send verification to booking email.
Secure token:
Include in reschedule link.
Phone verification:
SMS code to booking phone.
Finding the Appointment
Query by:
- Appointment ID (from token)
- Contact email
- Contact phone
Showing New Availability
Fetch available slots from the same calendar.
Apply same business rules.
Updating the Appointment
1. Validate new time is available
2. Update in calendar system
3. Update in CRM if needed
4. Send new confirmation
5. Reset reminders
Edge Cases
- Slot taken between selection and confirmation
- Appointment already passed
- Rescheduling not allowed
Bookux
Bookux builds rescheduling flows that integrate with your calendar and CRM.
Related: Build Appointment Cancellation · AI Appointment Rescheduling