How to Build Appointment Rescheduling Into Your Website

Rescheduling reduces cancellations and improves customer experience.

The Flow

1. Customer clicks reschedule link
2. System verifies identity
3. System finds appointment
4. Customer sees current booking
5. Customer selects new time
6. System updates appointment
7. Customer receives confirmation

Verification Options

Email code: Send verification to booking email.

Secure token: Include in reschedule link.

Phone verification: SMS code to booking phone.

Finding the Appointment

Query by:

• Appointment ID (from token)
• Contact email
• Contact phone

Showing New Availability

Fetch available slots from the same calendar.

Apply same business rules.

Updating the Appointment

1. Validate new time is available
2. Update in calendar system
3. Update in CRM if needed
4. Send new confirmation
5. Reset reminders

Edge Cases

• Slot taken between selection and confirmation
• Appointment already passed
• Rescheduling not allowed

Bookux

Bookux builds rescheduling flows that integrate with your calendar and CRM.

Related: Build Appointment Cancellation · AI Appointment Rescheduling